Return and Refund Policy

Last Updated: July 10, 2026

Thank you for shopping with Cargora. We want you to shop with confidence. This Return & Refund Policy explains the conditions for returning eligible items and requesting a refund. By placing an order on our website, you agree to this policy and our Terms of Service.

30-Day Return Window

We offer a 30-day return window. The return period begins on the date your order is marked as delivered by the shipping carrier.

If more than 30 days have passed since delivery, we may not be able to accept your return request.

Eligible Returns

You may request a return for one of the following reasons:

  • You received a defective item.
  • Your item arrived damaged.
  • You received the wrong item.
  • You changed your mind.

If your return request is approved, we will provide instructions for returning your item.

Return Conditions

To qualify for a return, the item must meet all of the following conditions:

  • Unused and in its original condition.
  • Returned with all original tags, accessories, and included items.
  • Returned in the original packaging.
  • Approved by our customer support team before being sent back.

Returns sent without prior authorization may not be accepted.

How to Request a Return

  1. Contact our customer support team through our Contact Us page or email us at support@cargora.com.
  2. Include your order number and the reason for your return request.
  3. If applicable, provide clear photos showing the issue with the item.
  4. Once your request has been reviewed and approved, we will provide the return instructions and return address.

Please do not return any item until you have received return authorization from our support team.

Return Shipping

Return shipping responsibility depends on the reason for the return.

  • If the return is due to our error (such as a defective, damaged, or incorrect item), we will provide a prepaid return shipping label where applicable.
  • If the return is due to a change of mind or customer preference, the customer is responsible for the return shipping costs.

We do not charge any restocking fees for approved returns. The amount of your refund will not be reduced by a restocking charge.

For shipping information before placing an order, please review our Shipping Policy.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be issued to your original payment method.

Please note that we do not offer exchanges. If you would like a different item, you may place a new order after your return has been processed, if applicable.

Refund Processing Time

Approved refunds are typically processed within 10 business days after your returned item has been received and inspected. The time it takes for the funds to appear in your account may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund after the expected processing period, we recommend that you first contact your payment provider. If your payment provider is unable to assist, please contact us through our Contact Us page or email us at support@cargora.com.

Lost Return Shipments

We recommend using a shipping service that provides tracking information when returning your item. If a return shipment is lost in transit, tracking information will be required to help investigate the issue. We are unable to process refunds for returns that cannot be verified as received.

Refused Deliveries

If a shipment is refused without prior authorization from our support team, any applicable shipping charges or other related costs may be deducted from your refund where permitted.

Order Cancellation

Orders may only be cancelled before they have been processed or fulfilled. Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible. For delivery information, please refer to our Shipping Policy.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used after delivery.
  • Items that are damaged after delivery due to misuse or improper handling.
  • Items returned without their original packaging.
  • Gift cards.
  • Personalized or custom-made products, where applicable.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact us.

Business Name: Cargora

Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (GMT+1)
(Monday to Friday)

Business Number: +44 1502 123 456
Business Email: support@cargora.com

Business Address: 8 Birch Cl, Oulton Broad, Lowestoft NR32 3QF, United Kingdom

Live Chat: Available 24/7

Email Response Time: Within 24 Hours